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123 Luxury Lane, New York, NY 10001Get in Touch
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Frequently Asked Questions
Find answers to common questions about our services, booking process, and policies.
How do I make a reservation?
You can make a reservation through our website by searching for your desired destination and dates, selecting a hotel, and following the booking process. Alternatively, you can contact our customer service team for assistance.
What is your cancellation policy?
Our cancellation policy varies depending on the hotel and rate type. Generally, most reservations can be cancelled free of charge up to 24-48 hours before check-in. Please check the specific terms when booking.
Do you offer special rates for group bookings?
Yes, we offer special rates for group bookings of 10 rooms or more. Please contact our group reservations team for more information and to request a quote.
Can I request special accommodations?
You can add special requests during the booking process or contact the hotel directly after booking. We'll do our best to accommodate your needs.
How do I join your loyalty program?
You can join our LuxStay Rewards program by creating an account on our website or app. Membership is free and allows you to earn points on every stay, which can be redeemed for free nights and other benefits.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Some hotels also accept PayPal, Apple Pay, and Google Pay.